Privacy Policy – Auto Terra Verde Holding Cameroon

The rental of vehicles by the company Terra Verde Holding Cameroon Sarl is governed by these general rental conditions, including the Privacy Policy, the rental letter signed by the customer at the time of rental of a vehicle, the Rates in force at the time of signing the same Rental Agreement and the Damage Policy. The Customer declares to have viewed all the aforementioned documents and to have taken full and complete knowledge of them.

By signing the Rental Agreement, the Customer declares to have read and accepted the General Rental Conditions and to specifically approve the following articles: Art. 2 (Methods and times for booking and paying for the rental), Art. 5 (Circulation of the Vehicle and conditions of use), Article 6 (Taking delivery and return of the Vehicle), Article 7 (Customer’s liability), Article 8 (Contract in the name and/or on behalf of a third party and jointly liable), Art. 10 (Charges), Art. 11 (Use of satellite devices), Art. 12 (Cancellation clause), Art. 14. (Contractual amendments), Art. 15 (Applicable law and exclusive court), Art. 16 (Translation ), Art. 17 (Interpretation), Art. 18 (Domicile and communications).

General Rental Conditions

Art. 1 Driving the vehicle and accessibility to the rental.

Both the Customer, as holder of the Rental Agreement, and each driver authorized to drive the vehicle identified in the Rental Agreement, must comply with the identification and qualification formalities required by the Lessor, providing, in order to obtain a copy, a document of valid identity. Each driver of the Vehicle undertakes not to provide false information relating to his personal details, age, residential or domicile address, telephone number and e-mail address, as well as regarding the possession of all the legal requirements for enabling to drive .

Both the Customer and each authorized driver must be at least 19 years old and in possession of a valid driving license from an EU/EFTA country which enables the type of vehicle rented, issued for at least 12 months, which must be shown, in order to extract a copy. Customers residing in a non-EU foreign state must have a driving license from their country of origin and a valid license for international use, or one translated by an embassy or equivalent authority, and legible in Latin characters. For people under 25 years of age and people over 75 years of age, access to the rental is allowed with the application of a daily supplement in relation to certain categories of vehicles identified by the Lessor according to age groups.

For the rental of the Vehicle it is necessary to have a Credit Card, necessary for the related deposit. In the event of a security deposit and/or payment by credit card in the name of a person other than the Original Customer, the card holder will need to sign a further signature within the Rental Letter who will become the new holder of the Rental contract and first driver , while the Original Customer will be indicated as second driver. In any case, the Lessor has the right to refuse the conclusion of the Lease Agreement at his free and unquestionable discretion, without the obligation to give any reason to the Lessee.

Art. 2 Methods and times for booking and paying for the rental.

Rental payment is made with major credit cards, debit cards, debit cards, in cash or through other payment methods previously agreed with the Lessor in writing. Except in the case of rental with the “Prepaid” or “Payment card” online payment method (“Pay now” option), the balance of the fee must be paid within the deadline set for the return of the Vehicle.

Reservations are accepted only on the basis of the category of vehicle to which the one selected by the customer belongs; preferences in the models are subject to the availability of the Lessor and cannot be guaranteed at the time of booking.

In the event of unavailability of the booked Vehicle, the Lessor reserves the right to replace it with another of the same or higher category; in case of unavailability even of the latter, the replacement will take place with a vehicle of a lower category but with a consequent recalculation of the fare. In the event of absolute unavailability to assign a Vehicle, or in the event of the Client’s opposition to accepting a Vehicle other than the category booked, the Lessor’s only burden will be that of returning the amount paid up to that moment by the Client for the rental of the vehicle. . The refund will be made by re-crediting the amount paid by the Customer to the card used for payment.

Reservations made on the Lessor’s website, which take advantage of the special rate with the “Pay Now” payment method, involve, at the time of booking, the entire rental cost being charged to the payment card indicated by the Client. The Customer can cancel a reservation of this type without any additional charge up to 48 hours from the scheduled collection date of the vehicle. To take advantage of any refund, the Customer may contact Customer Service through the appropriate channels and tools. The amount paid online for the rental is non-refundable in the event of cancellation of the reservation made in the 48 hours preceding the expected collection, nor in the case of a reservation with collection of the vehicle expected in the 48 hours following the request, neither in the event of a “no show” (non-collection by the Customer on the scheduled pick-up date/time), nor in the event of a lack of the requirements for accessibility to the rental. Alternatively, it is possible to use the “Payment at the counter” (“Pay on collection”) option available on the Lessor’s website.

Terra Verde Holding Cameroon Sarl undertakes to honor accepted reservations when the customer shows up at the counter on the day and time confirmed, with a maximum tolerance of 1 hour. If the customer shows up beyond the expected tolerance, Terra Verde Holding Cameroon Sarl will no longer be required to deliver the vehicle.

To confirm the reservation, the Customer undertakes to present his credit card when signing the Contract with the Lessor, who will carry out the relative pre-authorization as a deposit according to the criteria established in the Rates.

The purchase of each accessory product or service is optional and left to the discretion and voluntariness of the Customer. The prices and characteristics of the extra services offered by the Lessor can be consulted in the Tariff published on the website.

The Client also authorizes the Lessor to debit the credit card presented for the deposit / guarantee of the rental with the amounts corresponding to the rental fees fully considered (e.g. excess km, extra days, etc.), to the damages found upon return, to deductibles, penalties and any expenses that may arise after the return of the Vehicle (e.g. management service and re-notification of fines, motorway tolls, management costs for accidents and/or damage to the Vehicle, etc.). It is the Lessor’s faculty to ask the Client for a deposit other than the credit card or integrate the same with another guarantee. Any further deposit, which will not be counted in the Client’s fees account and which will not produce any type of interest,

All rentals starting in Italian airports are subject to the Airport Charges supplement, imposed by the airport authorities for each rental. These are mandatory charges, made by any business within the airport grounds, and cannot be declined.

Art. 3 RCA insurance Each Vehicle is covered by RCA insurance in accordance with current laws, which guarantees insurance coverage of Civil Liability towards third parties with reference to people, things (excluding those being transported) and animals. The transported on the Vehicle of the Lessor is equivalent to the third party.

In the event of an accident, the Renter must complete the Accident Report (CAI) form available in the Vehicle with the other party and send it to the Lessor’s nearest agency (hereinafter, the “Agency”) within 24 hours of the event. , or deliver it together with the return of the Vehicle if this takes place within the same 24-hour period from the event. The accident report form must be duly completed in all its parts, in order to make the dynamics of the event clear, without a shadow of a doubt. In the event that no accident has occurred, in order to allow the Lessor to protect his rights against fraud or unfounded requests, the Customer must in any case, upon return of the Vehicle,

Art. 4 Refueling.

The Customer is required to return the Vehicle with the same quantity of fuel present at the beginning of the rental.

Art. 5 Circulation of the Vehicle and conditions of use.

The Customer undertakes to keep and use the Vehicle with the utmost care and diligence, in compliance with the destination and characteristics indicated in the vehicle registration document and within the limits established by law, as well as:

(I) not to sublet or lease the Vehicle;

(II) not to entrust the driving of the vehicle to persons other than those authorized;

(III) not to carry out any repair work on the rental Vehicle without the written consent of the Lessor;

(IV) to immediately inform the Lessor of any breakdowns or anomalies of the Vehicle, interrupting the circulation of the same and referring to the Lessor’s instructions regarding the possible replacement or return of the Vehicle;

(V) to refuel the Vehicle using the correct fuel, also maintaining it diligently, checking the level of the fluids and, where necessary, topping up appropriately;

(VI) not to drive the Vehicle under the influence of drugs, narcotics, alcohol or intoxicants or other substances capable of impairing the ability to understand and react;

(VII) to keep the Vehicle with the best diligence, activating every existing safety device, avoiding leaving devices or valuables in evidence inside the passenger compartment and, in general, doing everything necessary to guarantee the best safety of the property owned by the Lessor;

(VIII) to circulate the vehicle, as well as in Italy, exclusively in countries of the European Union, Switzerland or the United Kingdom upon purchase of the “Cross Border Card” service, unless expressly authorized in writing by the Lessor. To this end, the “Green Card” (international insurance certificate), delivered together with the documents accompanying the vehicle, does not constitute authorization in this sense, but completion of the documents. In the event of transit through countries where the Customer has undertaken not to circulate the Vehicle, the insurance coverage and the limitation and exclusion agreements of his liability will no longer be effective and any cost the Lessor may incur due to failure to comply with the commitment assumed will remain the responsibility of the Customer (including any costs of stopping the vehicle or repatriation),

(IX) not to use the Vehicle for the transport of contraband goods, explosive or polluting material or for any other transport in violation of laws or regulations;

(X) not to use the Vehicle for competitions of any kind, whether sporting or not, or for testing courses, even in motor racing circuits, as well as to give driving lessons or practice driving;

(XI) not to use the Vehicle on rough roads or roads unsuitable for the technical characteristics of the same;

(XII) not to use the Vehicle to push or tow another vehicle or trailer;

(XIII) not to use the Vehicle for any other use in violation of laws or regulations, even if not expressly referred to in this Article 5;

(XIV) to promptly inform the Lessor of any report served on the Lessee by any Authority and with reference to the Vehicle during the rental period. The Lessor reserves the right to repossess the Vehicle in any place and time in the event of violation of the provisions of this Article 5;

(XV) not to transport animals, substances and anything else which, due to its condition/smell, could cause damage to the Vehicle. In case of extraordinary cleaning of the Vehicle, the relative sum will be charged to the Customer;

(XVI) not to use the vehicle for the transport, against payment, of people or things, except in the latter case for commercial vehicles;

(XVII) not to smoke and not to allow passengers to smoke inside the vehicle.

Art. 6 Delivery and return of the Vehicle.

The Lessor delivers the Vehicle to the Lessee, complete with all the legal accessories and all the documentation necessary for circulation. With the delivery of the Vehicle, the Lessee acknowledges that the same, with the fittings, equipment and all accessories delivered to him by the Lessor, is in verified mechanical operating conditions, in good general condition and compliant with the agreed use.

The Lessee undertakes to return the Vehicle, together with its accessories and documents, free of things or assets, in compliance with the times and places indicated in the Rental Agreement, in the same conditions in which it was delivered, including cleaning, except wear proportionate to the duration of the rental and the mileage travelled. Upon return, the Lessee has the duty to verify, jointly with the Lessor, the condition of the Vehicle, ascertaining and signing any discrepancies with respect to what is indicated in the rental agreement at the time of delivery. In the event of failure to jointly verify, the Customer hereby expressly authorizes the Lessor to charge for any damage found on the Vehicle even after delivery. About this, the Vehicle must be returned during the opening hours of the Agency where it was taken over, or, at the Client’s request, to another Lessor’s Agency. In the event of return outside the opening hours of the Agency, the rental is considered concluded during the reopening hours of the same – provided that the Vehicle has actually been taken over by the Agency – both for the purposes of determining the fee and for those of the liability connected with the possession of the Vehicle itself (by way of example and not exhaustively, in relation to damages of any nature, total or partial theft and/or fire, failure to refuel, etc.).

In the event of failure to return the Vehicle in the places and times indicated in the Rental Agreement, the Customer undertakes to pay, as a penalty, a sum equal to the “Standard Rate” of the daily rental of the Vehicle for each day of delay up to the return, except in any case for greater damage, unless a written authorization has been issued by the Lessor for the continuation of the rental. In this case, the previously agreed rate will be due until the end of the authorized period; after this term, the above penalty will be applied again.

In the event of a breakdown or a simple request by the Lessor, the Vehicle must be returned by the Customer to any Lessor’s Agency which will replace it subject to availability, without any charge for the Lessor and without prejudice to the right of the latter, at its sole discretion, not to grant a replacement Vehicle in the event of insolvency, theft, fire, negligence or serious accident of the rented Vehicle. Any replacement will usually take place with a vehicle of the same category; in the event of unavailability, a vehicle of a lower or higher category may be delivered to the Customer, applying the reductions and increases foreseen according to the methods indicated in the Rental Rates.

In the event of failure to return the documents accompanying the Vehicle and/or the license plate, the Customer undertakes to pay, as a penalty, the sum indicated in box B) of the Rental Agreement, subject to compensation for the related expenses and damages further. In the event of failure to return the keys of the Vehicle, for whatever reason it depends, and even if the Vehicle has been returned, the Customer is required to pay, by way of penalty, the sum indicated in box B) of the Rental Agreement, without prejudice the most damage. In the event of non-delivery or damage to the standard and additional accessories of the Vehicle, from whatever cause it depends, the Customer is required to pay, by way of penalty, a sum whose amount is indicated in the Rate List and/or in box B ) of the Rental Agreement,

Any claim or claim against the Lessor in relation to the rental carried out may be made by the Customer within and no later than the mandatory deadline of 10 days starting from the date of return of the Vehicle and/or closure of the Rental Agreement. The Customer, therefore, acknowledges as of now that he renounces to submit requests for reimbursement and/or compensation after this deadline.

The Client undertakes to return the vehicle as soon as the Lessor requests it. In the event of failure to return, the Lessor has the right to recover possession of the vehicle by any means, even against the will of the Customer and entirely at the expense of the same.

In the event that the Vehicle is returned before the return date/time indicated in the Rental Agreement, there will be no refunds for the rental days and hours not used.

Art. 7 Responsibility of the Customer.

The Customer is responsible for any damage, theft or fire occurring to the Vehicle, as well as for fines and/or any other charges resulting from violations of the Highway Code or other legal provisions or regulations, tolls, the cost of parking and in general of the sums connected to the use of the Vehicle during the rental period and undertakes to reimburse any sums advanced for this purpose, including postal and administrative expenses necessary for the reimbursement request.

The Client hereby authorizes the Lessor to also charge the management cost of each administrative procedure connected to such requests and the management and re-notification service of the reports. The possibility for the Customer to prove that the aforementioned breaches and/or damage to the vehicle depended on causes not attributable to him is always and in any case without prejudice. In any case, this clause does not reverse the burden of proof nor does it preclude the possibility of proposing any exceptions pursuant to the law.

Noleggiare’s damage management policy is fully explained online in the “Damage Management” section. The Lessor reserves the right not to immediately repair the Vehicle where the damage caused by the Customer does not affect its functionality. The value of the vehicle is determined according to the quotation indicated in the Quattroruote periodical at the time of the event, unless the same occurs in the first six months of registration of the vehicle, in which case reference will be made to the new list value. The Customer’s liability is extended to the cost of repairs, the loss of value of the Vehicle, the loss of rental income quantified on the basis of the criteria described in Art. 6 for failure to return the Vehicle within the agreed terms,

For any breakdown or breakdown, the Customer is required to contact the Roadside Assistance Service by calling only the telephone number indicated in the Rental Agreement. The Tow Truck Service (both for towing and breakdown) will be charged to the Customer, as indicated in the Rental Rates, except for the purchase of the “Road Assistance” and “Road Assistance Plus” services.

The deductible indicated in the Rental Agreement remains entirely the responsibility of the Customer, except in the case in which the latter subscribes to one of the services for the limitation/exclusion of liability which can be consulted in the Tariff published on the website. In any case, the effectiveness of the insurance coverage for the Customer as well as any limitations of liability provided for in his favour, even conventionally, are excluded in the case of willful misconduct or gross negligence of the same, including driving while drunk or in violation of the Highway Code or other laws and regulations. Also excluded from the insurance coverage and from the limitations or exclusions of liability are damages caused voluntarily by the Customer to the Vehicle, or through negligence, as well as those relating to the interior of the Vehicle (including those relating to the dashboard, airbags, seat belts, touch screen displays, etc.), the roof and the ribs of the vans, the damage caused by the lack of evaluation of the height of the Vehicle and of the objects protruding or overhanging the roof, those caused to the clutch kit, due to over-revving of the engine, damages deriving from incorrect refuelling, theft of tires and/or rims, breakage of components due to unauthorized circulation on bad roads, as well as damage caused by failure to comply with the provisions on Vehicle Circulation and Conditions of Use pursuant to Art. 5 above. damage caused by failure to assess the height of the Vehicle and by objects protruding from or overhanging the roof, damage caused to the clutch kit due to engine over-revving, damage resulting from incorrect refuelling, theft of tires and/or rims, the breakage of components due to unauthorized circulation on bad roads, as well as damage caused by failure to comply with the provisions on Vehicle Circulation and Conditions of Use pursuant to Art. 5 above. damage caused by failure to assess the height of the Vehicle and by objects protruding from or overhanging the roof, damage caused to the clutch kit due to engine over-revving, damage resulting from incorrect refuelling, theft of tires and/or rims, the breakage of components due to unauthorized circulation on bad roads, as well as damage caused by failure to comply with the provisions on Vehicle Circulation and Conditions of Use pursuant to Art. 5 above. as well as damage caused by failure to comply with the provisions on Vehicle Circulation and Conditions of Use pursuant to Art. 5 above. as well as damage caused by failure to comply with the provisions on Vehicle Circulation and Conditions of Use pursuant to Art. 5 above.

In the event of theft and subsequent discovery of the Vehicle, the compensation owed by the Customer to the Lessor will be determined by applying the “Standard Rate” of daily rental up to the date of release from seizure and return of the Vehicle, within the limits of the charge, except, in any case , compensation for damages suffered by the Vehicle. In all cases of theft or fire, total or partial, or vandalism, the Customer is obliged to immediately make a regular report to the competent Authorities, delivering a copy within 48 hours of the same, together with the Vehicle keys, to the nearest Lessor’s Agency and actively collaborating with the latter in the management of the judicial procedure. In the event of total theft, the Renter is always required to compensate the Lessor for the amount corresponding to the full tank of fuel.

In the event of an accident suffered or caused by the rented vehicle, even if the same is not damaged, it is the Client’s obligation to notify the nearest Lessor’s Agency within 24 hours of the event, drawing up and sending the CAI model, under penalty of ineffectiveness of any insurance coverage or limitation of liability conventionally established in favor of the Customer. In the event of non-fulfillment of the reporting and communication obligations referred to in the previous paragraphs, all the limitations and/or exclusions of liability for damage, theft or fire, total or partial, provided for in favor of the Customer, who is also responsible for the damages suffered by the Lessor in relation to the omitted or delayed communication. If the Client produces a CAI model

Due to the resulting increase in insurance costs, in the event of a passive or bankruptcy claim, a flat-rate penalty is due, indicated in the Noleggiare Tariff, except for greater damage, even in the event of incorrect or omitted compilation of the documentation necessary for the management of the left itself. The penalty in question (deductible for passive or insolvency claims) will also be applied in the event of purchase by the Customer of the limitation/exclusion of liability services. At the time of the accident, the Customer must take action in order to procure the evidence necessary for a correct identification of the responsibilities. To this end, he must:

(I) proceed with the drafting of the CAI model or, alternatively, request the intervention and recording of the incident from the Traffic Police, Carabinieri or Traffic Police;

(II) collect the names and addresses of witnesses present;

(III) if requested, even subsequently, to collaborate with the Lessor in managing any causes that may arise as a result of the accident;

(IV) not to leave the Vehicle unattended and without adequate protection.

The Customer undertakes to ensure the ordinary maintenance of the vehicle and to check and possibly adjust the levels of all lubricants, brake oil and tire pressure control.

In the event of seizure or administrative detention of the vehicle, the Customer undertakes to pay the Lessor, in addition to the agreed rental fee, an amount equal to the “Standard Rate” of daily rental until the date of release from seizure and return of the vehicle.

Art. 8 Contract in the name and/or on behalf of a third party and jointly responsible.

Whoever stipulates the rental agreement in the name and/or on behalf of a third party is liable jointly and severally with the third party for full compliance with all the obligations contained in the rental agreement, without the benefit of preventive enforcement; the Customer who stipulates the rental contract is liable in any case for any fact, action or omission attributable to the driver of the vehicle. All customers and/or additional authorized drivers as well as credit card holders will be jointly and severally liable for all the obligations of the holder of the rental letter deriving from the contract and the laws applicable to it.

Article 9 Force majeure.

Neither party will be responsible for its non-fulfilment in relation to the obligations under this contract if it is able to prove that:

(I) the non-performance was caused by an event beyond its control;

(II) it was not reasonable to expect that, at the time of concluding the Contract, it would take into consideration the possibility of the occurrence of such an event and its effects on its ability to perform;

(III) it was not reasonably possible to avoid or remedy said event or at least its effects.

Article 10 Charges.

The Client is obliged to pay the Lessor:

(I) the rental fee, determined according to the criteria defined in the Noleggiare Tariff and published on the website www.noleggiare.it and in the information documents at the Noleggiare Agencies, as well as defined in the agreements with any Tour Operators. In the case of rentals concluded through Tour Operators and/or prepaid, the Customer remains jointly and severally obliged with the same towards the Lessor to pay the amounts due under the rental relationship;

(II) reimbursement of expenses incurred for the recovery of the Vehicle not returned to the agreed location for any reason whatsoever;

(III) the amount of fines charged to the Customer and/or the Lessor for violations of the Highway Code or other applicable legislation, committed by the Customer during the rental of the Vehicle;

(IV) any other sum due on the basis of the provisions in the previous articles (including, by way of example and without limitation: refueling service, One Way service/one-way trip, substitutions, after-hours service, surcharges, penalties, compensation and compensation, as well as any difference deriving from the use of a different service than the one estimated). In general, the charges for damages, for missing fuel and for extra days requested in the absence of the Customer are notified within 3 working days from the effective date of taking charge of the vehicle. With regard to the charge request for damages, the Customer will have 5 working days from the sending of the notification to accept or dispute the amount requested for the penalties by email.

In the event of electronic and/or remote detection of traffic fines, these will be sent to the Lessor, who will provide the driver’s personal details to the competent Authorities. It will not be possible to pay the fine through the Lessor, but it will have to be paid directly by the Client to the local Authorities which detected the infringement and issued the fine. The Lessor will take care to notify the details of the infraction to the Client by e-mail to the e-mail address provided when signing the Rental Agreement.

Art. 11 Use of satellite devices.

The Customer and any user of the Vehicle is informed that – for security reasons – some vehicles could be located using GPS devices of third party supplier(s) in order to protect the Lessor from the risk of theft or fraud. The aforementioned devices can detect, by way of example: location of the vehicle with relative cartographic map that can be used in the event of theft, robbery or embezzlement; data on speed and accelerations in the case of accident detection; travel statistics. The managers of the database(s) in which this information is kept are specialized external companies, specifically appointed as Data Processors by the Lessor.

Art. 12 Termination clause.

The violation of the provisions referred to in Articles 1, 2, 3, 4, 5, 6, 7 and 10 legitimizes the Lessor to terminate the contract pursuant to art. 1456 code civ. and compensation for any further damages.

Article 13 Privacy.

Pursuant to GDPR 679/2016, the Customer declares to have received and read the information on the processing of personal data entrusted to the Data Controller Noleggiare Srl for the requested service. He declares in particular to have been informed about:

the purposes and methods of data processing;

the nature of the data provided and the obligations or powers to provide the data and the consequence of any refusal;

the scope of data communication;

the rights of the interested party, the methods of exercising them and the contacts of the Data Controller.

For more details, consult the online section www.noleggiare.it/it/privacy-e-sicurezza.

Art. 14 Contractual amendments.

No modification can be made to these General Conditions without the consent of a representative of the Lessor equipped with a suitable written power of attorney.

Art. 15 Applicable law and exclusive court.

The rental relationship referred to in this Agreement is governed by Italian law. For all disputes relating to the relationships referred to in the “Contractual Documentation”, without prejudice to the jurisdiction of the consumer court, the Court of Pavia has exclusive jurisdiction.

Article 16 Translation.

In case of doubts or differences of interpretation, the Italian version takes precedence over the English or foreign one, as it expresses the exact will of the parties. The text in English or in another language, which can be consulted and available, at the request of the Customer, represents a mere literal translation.

Art. 17 Interpretation.

If one of the provisions of the Contract is deemed invalid or ineffective, in whole or in part, the same will be disapplied and the Contract will remain valid and effective for the remaining provisions.

Art. 18 Domicile and communications.

The Customer, for all legal purposes, for the purpose of carrying out this rental relationship, declares to elect his domicile at the address communicated to the lessor in the rental letter. Unless indicated

Terms and conditions

The rental of vehicles by Terra Verde Holding Cameroon Sarl is governed by these general rental conditions, including the Privacy Policy, the rental letter signed by the customer at the time of rental of a vehicle, the Rates in force at the time of signing of the same Rental Agreement and the Damage Policy. The Customer declares to have viewed all the aforementioned documents and to have taken full and complete knowledge of them.